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Kindred Sole Terms and Conditions


These are the terms and conditions on which we do business through this website These are designed to clearly set out our responsibilities and your rights.

This site is owned and operated by Kindred Sole Ltd Our registered office is: Loughborough Innovation Centre, Charnwood Building, Holywell Park, Ashby Road, Loughborough, LE11 3AQ Registered in England Company No: 6979647 All rights in this website are owned by us. Any unauthorised use, copy or modification is prohibited.

A contract is formed between Kindred Sole Ltd and you (the customer) when and only when we have received settlement of your credit/debit payment.

We can not be held responsible for any import restrictions and or duties on sales outside the United Kingdom. Please check before you place an order if you think these may apply.

All payments are taken in pound sterling. Gift Vouchers and Credit Notes are valid for 1 year from issue.

Kindred Sole can not be held responsible for any charges levied by your card issuer for currency conversions or any other charges.

No pictures, illustrations, descriptions or any other information submitted or contained on this web site shall form or be deemed part of the contract but are for general information and guidance only.

The ordered goods will be delivered to the address that you submitted online. Kindred Sole does not ship orders on bank holidays or religious holidays. Orders placed before GMT 14:30 will be dispatched on the same day for UK deliveries and will be delivered the next working day. Goods ordered after GMT 14:30 will be dispatched from our warehouse the following day and will be delivered to you the day after that. If your order is placed before GMT 14:30 on a Friday in the UK you will receive your goods on Monday and if your order is processed after GMT 14:30 on a Friday you will receive your parcel on the Tuesday. However we will not be liable for any delay in delivery. Goods must exceed £0.00 to order and checkout.

When returning goods from inside the UK and internationally the returns cost are the customers responsibility. Once your goods that have been unworn and are in their original condition arrive back at Kindred Sole we will issue your refund within two working days; and depending on your bank allow five working days for this to credit and clear your account.

If any goods are not readily available to Kindred Sole we reserve the right to withdraw our acceptance of your order for such goods and offer you an alternative refund in full any payment you have made for them.

We warrant that, at the time of delivery the ordered goods will correspond with the description on this website will be free from defects in materials and workmanship and will be in satisfactory quality in accordance with the Sale and Supply of Goods Act 1994. There may however be slight variations between the goods as shown or described on our website and those dispatched to you.

Any claim by you of that the footwear is defective or not of satisfactory quality must be notified to us by email or letter within 14 days from delivery date. If you do not notify us accordingly within this time frame then Kindred Sole will not be liable for such failure or defect.

Kindred Sole Ltd shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our advise either oral or written, misuse or alteration or repair of the ordered goods without our approval.

You agree not to offer ordered goods for resale either within or outside the United Kingdom and you shall indemnify us in full for all losses, damages, costs and expenses which we may suffer or incur if you breach this term.

We reserve the right to vary these terms and conditions at any time. In regards to any orders you place with Kindred Sole the terms and conditions which apply shall be those you which you accepted when you placed your order.