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Privacy Policy

Kindred Sole makes a commitment to all of our customers by guaranteeing and promising that we will not sell your name, email address and any personal information to any third party companies. We will only use information collected about you in accordance with the Data Protection Act 1998. 

What information do we collect?

When you place an order with Kindred Sole we may ask you for personal details, for instance Full Name, Address including Post Code, Email Address, Telephone Number and shoe size. You will be asked to submit your bank/credit card details when purchasing a pair of shoes from us, however we do not store these details and your payment will be processed using one of our secure payment methods Sage Pay/Protx or PayPal. We may also record which products you have purchased from us as well as customer traffic patterns and site use. 

This information will be kept securely in accordance with our strict internal security policy and may be used to assist us to:

  • Process your order
  • Provide you with up to date, efficient and relevant information 
  • Provide a more personal service for you when shopping at Kindred Sole

By placing an order with Kindred Sole and submitting your data you agree to this use. We will never collect sensitive information about you without your explicit consent. 

Marketing Communication

Kindred Sole will not send you marketing information unless you give us consent. We will never sell your information to any third party companies. 

If you have used www.kindredsole.com web site before and or purchased shoes from us before it is possible that we have this information already and it may be used to contact you with regards to special offers, discount codes, price promotions, news about the company and items or related activities that you may find useful. If you are an existing customer of Kindred Sole we will continue to keep you informed unless you tell us not to. 

Cookies

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered your details with Kindred Sole then your computer will store an identifying cookie which will save you time each time you revisit kindredsole.com

In order for Kindred Sole to improve our service to you we may use a device known as a 'Cookie'. Cookies are a means by which information regarding your Internet activity (for instance if you have visited kindredsole.com web site before) is recorded on your hard drive and may be used by Kindred Sole to improve our products and service to you. If you do not wish for Kindred Sole to use Cookies when you use www.kindredsole.com please adjust your Internet browser settings to not accept Cookies. The help file on your computer should assist you to do this. 

Your Privacy

If you have any questions or comments about your privacy at kindredsole.com or Kindred Sole's Privacy Policy or if you have already submitted information that you do not wish us to possess then please get in contact by email at info@kindredsole.com And the information will be corrected or removed promptly. 

Customer Service Contact

You may resolve any issues and concerns that regard your interaction with Kindred Sole by:

Email: customerservices@kindredsole.com

Post: Kindred Sole, The Springboard Centre, Mantle Lane, Coalville, Leicestershire, LE67 3DW